At Prometheus Tutors, customer satisfaction is our top priority. If for any reason you believe that your student’s tutoring, counseling, class, or other services was not completed to your satisfaction, please notify us of your concern in an email or by phone within 48 hours. A manager will get in touch with you to discuss your concerns.
LATENESS & CANCELLATIONS
Cancellation and rescheduling of a tutored or counseled student: Cancelling or rescheduling a session at Prometheus Tutors requires a notice 48 hours prior to the scheduled tutored or counseled session. The notice should be via email or a phone conversation with a live person. If rescheduling occurs before 48 hours of the session start time, no cancellation fee will apply. The session may be rescheduled based on the tutor’s availability at no additional charge. If cancellation or rescheduling is made within 48 hours of the session start time, a cancellation fee equal to 1 hour of tutoring will apply. If cancellation or rescheduling is made within 24 hours of the session start time, the full tutoring fees may apply.
Lateness by tutored or counseled student: If the student arrives late for a scheduled session, the session will not automatically be extended. If the student wishes to extend the session, the extra time will be billed in addition to the originally scheduled session.
Lateness by tutor with a tutored or counseled student: Any lateness on the part of tutor will be made up at the end of the same session (if possible) or at an agreed upon time in the future. A partial pro-rated refund or credit may also be applied to the account instead of a make-up session.
Cancelling and rescheduling participation in a test preparation class or boot camp: Cancelling or rescheduling a test preparation class or boot camp at Prometheus Tutors requires a notice of 5 business days prior to the scheduled class or boot camp. The notice should be via email or a phone conversation with a live person. If rescheduling occurs before 5 business day prior to the start date, no cancellation fee will apply. The class or boot camp may be rescheduled based on the availability of later test preparation classes or boot camps at no additional charge. If cancellation or rescheduling is made within 5 business days of the first session, a cancellation fee equal to 10% will apply. If cancellation or rescheduling is made within 48 hours of the session start time, a cancellation fee equal to 10% will apply. Once the student has attended the first session of a class or boot camp there are no refunds.
Missed sessions in a test preparation class or boot camp: No refunds, pro-rated or otherwise will be given for days absent from a class or boot camp. For students wishing to make up missed class time, there are two options. Cross-auditing (attending a parallel session) and future auditing (attending a future session) are available at no additional charge, for SAT/ACT class or boot camp. Alternatively, private tutoring at the 50%off of the regular rates may be arranged, up to 1.5 hours for each missed session; this discount is in effect only for paying students, not for auditing students.
Off-site Tutoring and Counseling (when available):
A parent or guardian must be present for off-site tutoring for the entirety of any sessions booked. Off-site tutoring sessions may be held only in a public place such as a library.
We accept a variety of payment methods, including:
o Check to “Prometheus Tutors”. Paying by check requires pre-pay – one session ahead of any given session.
o AMERICAN EXPRESS, DISCOVERY MASTERCARD, VISA, DEBIT
You can pay:
o In person: at our center
o By phone: call in your credit card info to (978) 922-5540
Payment for tutoring or counseling sessions: The payment for all tutoring and counseling programs must be established prior to any tutoring or counseling sessions. Payment for a tutoring and counseling session is due prior to the session itself.
Payment for tutoring or counseling session packages: Payment in full for tutoring or counseling session packages of 18 or more hours qualify for a 5% pre-pay discount on the standard hourly rate.
Refund for unused portion of tutoring or counseling session packages: Unused portions of tutoring or counseling session packages may be refunded, on a pro-rated basis, minus any pre-pay discount.
Payment for test preparation class or boot camp: The payment for all test prep classes and boot camps is due prior to participation in the class or boot camp.
o Discount may be changed or discountinued without prior notice.
o Discounts cannot be combined, except where explicitly stated. Specifically, Early Bird Discounts cannot be combined with other new family discounts.
CHARGES FOR SERVICES
Prometheus Tutors reserves the right to charge for any service you use, including: tutoring, consulting, guidance over the phone, and mailing of materials to remote students.
A customer who has an unpaid invoice will be e-mailed an electronic copy of his or her invoice. If the customer has a credit card on file with us, it will be charged automatically for the invoice amount unless we are notified within 5 business days. An unpaid invoice will accrue a fee of 2% per month until the invoice is paid in full.